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Questions to ask a clinic

Sixteen questions worth asking before you agree to anything — what each one is really testing, and what a good answer sounds like.

A first consultation is a two-way assessment. The clinic is working out whether a treatment suits you; you should be working out whether the clinic suits you. These are the questions that reliably separate a considered clinical service from a sales process. None of them are rude, and a good practitioner will be pleased you asked.

Take the list with you. Write the answers down — partly because you will forget, and partly because writing them down changes how carefully they get given.

About the prescriber

01

Who is the prescriber, and what is their AHPRA registration number?

You are entitled to know who is taking clinical responsibility for you. A registration number lets you check the public register yourself in about two minutes. Reluctance to answer this is the single most useful red flag there is.

02

Will I speak to that practitioner, or complete a questionnaire?

A form is not a consultation. Find out whether there is a real two-way conversation, how long it runs, and whether you can speak to the same person again at review.

03

What is your experience with this specific therapy?

Prescribing rights are broad; experience is not. It is reasonable to ask how many patients they manage on this treatment and what outcomes they typically see.

04

Who do I contact if something goes wrong at 9pm on a Sunday?

Every treatment plan needs an escalation path. A clinic that has thought about adverse events will answer immediately; one that has not will improvise.

You can verify the answer to question one yourself, free, on the public AHPRA register. We have written a walkthrough at how to check a prescriber.

About the medicine

05

Is what you are prescribing me registered with the TGA, or compounded?

This is the question that reframes everything else. It should get a direct, unembarrassed answer — the two categories carry different evidence and different expectations.

06

What human evidence supports it for my situation?

Listen for the difference between randomised human trials and animal studies. Both are legitimate to discuss; presenting the second as the first is not.

07

What are the known side effects, and which ones mean stop and call?

You want a specific list and a specific threshold, not general reassurance. If the honest answer is that long-term data does not exist, that is worth hearing plainly.

08

Which pharmacy dispenses it, and will the prescription be in my name?

A prescription in your name, dispensed by an Australian pharmacy, is the line between a medicine and a grey-market product. Ask where it is compounded if it is compounded.

09

How does this interact with my current medications and conditions?

This tests whether they actually took a history. If nobody asked what else you take, nobody can have checked.

Question five is the important one. If the distinction is unfamiliar, read compounded vs registered medicines first — it takes five minutes and it changes what you hear in the answer.

About monitoring and follow-up

10

What baseline tests do I need before starting?

Baseline pathology gives you something to compare against later. Starting without it means any change afterwards is unattributable.

11

What gets monitored, how often, and who reviews the results?

Ask for the schedule in writing. Also ask what happens to results that come back abnormal — who calls you, and how quickly.

12

How will we know if this is working, and by when?

Agree on the measure and the timeframe up front. Without them, an ineffective treatment can quietly continue indefinitely.

13

What are the criteria for stopping, and how do I stop safely?

Some therapies need tapering or have effects that reverse when you stop. A plan that has no exit was not really a plan.

About money

14

What is the total cost for the first twelve months?

Consultations, pathology, medicine and review fees add up differently to the advertised monthly figure. Ask for the annual number, including the tests.

15

Am I locked into a subscription, and how do I cancel?

Understand the commitment before you start, particularly whether cancelling is possible mid-cycle and whether medicine already dispensed is refundable.

16

Does anyone here earn more if I am prescribed more?

A fair question, asked politely. Knowing how a clinic makes money helps you weigh the advice you are given.

Answers that should give you pause

None of these is proof of anything on its own. Together, they describe a service that has optimised for conversion rather than care:

  • The prescriber cannot be named, or you are told you will “be assigned” one after payment.
  • No blood tests before starting, or tests you have to chase and interpret yourself.
  • Guaranteed results, dramatic before-and-after imagery, or testimonials doing the work that evidence should be doing.
  • Pressure to decide today — a discount that expires, or a “limited intake.”
  • A named prescription-only compound advertised to you directly with claims about what it will do. That is not lawful in Australia.
  • Product shipped from overseas without an Australian prescription, or sold as “research use only.”
  • Vagueness about what happens if you want to stop.

And some questions for yourself

Before the appointment, get clear on what you actually want to change and how you would know if it had changed. A specific goal — a measurement, a symptom, a function you have lost — makes the whole conversation better, and makes it much easier to tell later whether the treatment did anything. Our before you start checklist covers the rest of the preparation, including what to have ready about your history.

This is general information, not medical advice. Get Enhanced does not prescribe, supply, dispense or recommend any medicine, and nothing on this page is an offer or promotion of a prescription treatment. Whether any therapy is appropriate for you is a decision for a registered AHPRA health practitioner after an individual assessment. See our medical disclaimer.
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